Together with our customer Yello we managed to boost customer satisfaction by using a mimicry chatbot inside the Yello Help Center. We connected the FAQ Bot to Yello´s complete order & return management and were able to automate large parts...
AI chatbots can ease customers life, if used in a smart way. The key to success is that the customer gets support in well known standard processes, but does not expect the smart support.
The Form Bot makes standard website forms intelligent.
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