ComLayer

Most AI support bots guess. ComLayer won't — the agent answers only from your own help center and uploaded docs, cites the source every time, and hands off to a human when your knowledge doesn't cover the question.

It's also four tools in one: chat widget, help center on your own domain, shared inbox where chat and email land in one thread with the reply already drafted, plus feedback boards and status pages.

Two lines of HTML, live in 15 min. EU-hosted, GDPR-safe. Free tier, no card.

Hey 👋

We built this after watching support teams do the same thing on loop: answer a question

that was already documented, in an inbox that had no idea the same customer had emailed

about it last week.

The part I care most about is what ComLayer doesn't do. The AI agent answers only from

your own content — help center articles, uploaded docs, connected sources — and it cites

the source every time. When your knowledge doesn't cover the question, it hands off to a

human instead of inventing a return policy. We've all seen the screenshots of support bots

confidently making up refund terms. That failure mode was the first thing we designed

against, not a feature we added later.

What's in it:

- Chat widget — two lines of HTML, most teams are live in under 15 minutes

- Help center on your own domain, which doubles as the AI's knowledge base — update an

article, and both the public docs and the agent's answers change

- Shared inbox — chat and email in one thread per customer, with the reply already drafted

- Feedback boards, roadmaps and status pages

Pricing: free forever for the widget, help center, inbox and feedback boards (2 seats, no

card). Pro is €49/mo + €12/seat and adds the AI agent, custom domain and status pages.

Hosted in the EU, GDPR-compliant, and we don't train models on your data. Small team,

built in Hamburg.

One thing I'd genuinely like input on: right now, when the AI can't answer, it hands off

silently. Some teams have told us they'd rather it say out loud "I don't have that

documented — passing you to a human." As a customer, which would you prefer? And as

someone running support, does that change your answer?